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The terms that apply when you book a treatment, buy a product or use the Marx Ayur website.
Last updated: October 2026These terms apply when you book or receive a treatment from Marx Ayur, buy a product from us, or use our website at https://marxayur.com/. By booking with us or using our website, you agree to these terms. Please read them with our Privacy Policy.
If you are a consumer, nothing in these terms affects your legal rights under UK consumer law, including the Consumer Rights Act 2015.
Marx Ayur provides Ayurvedic therapies and treatments at three centres in the United Kingdom.
| Centre | Address | Telephone | |
|---|---|---|---|
| Walsall | 114 Lichfield Street, Walsall WS1 1SZ | 01922 649 494 | 07792 733 248 |
| Northampton | 34 Billing Road, Northampton NN1 5DQ | 01604 974 737 | 07766 080 179 |
| London – Southall | 23 Beaconsfield Road, Southall UB1 1BW | 020 3561 1327 | 07983 988 172 |
Opening hours: Monday to Sunday, 10:00 AM to 8:00 PM. You can also reach us through the contact form on our website.
We offer traditional Ayurvedic consultations, therapies and treatments. Details of each treatment, its duration and price are given on our website or by the centre when you book.
Ayurvedic treatments are complementary therapies. They are not a substitute for diagnosis or treatment by your GP or another registered medical professional, and we do not promise any particular result. Please keep seeing your doctor about any medical condition and do not stop prescribed medication without their advice.
We may change the treatments we offer. If a treatment you have booked is no longer available, we will offer you an alternative or a full refund of anything you have paid for it.
You can book by phone, WhatsApp, the website contact form or in person at any centre. Your booking is confirmed once we confirm the date, time and centre to you by phone, WhatsApp, text or email.
Every new client starts with a consultation with one of our Ayurvedic practitioners. It takes place at the centre, before your first treatment.
During the consultation, your practitioner will:
Your practitioner may also suggest diet, lifestyle or self-care changes to support your treatment. This is general wellbeing guidance, not a medical diagnosis.
If your practitioner thinks you need a medical assessment, they will advise you to see your GP or another healthcare professional first, and may postpone treatment until you have.
We may offer follow-up consultations to review how you are getting on and adjust your treatment plan. Your practitioner will tell you when a follow-up is recommended.
You will be asked to complete and sign a consultation form, which records your health information and your consent to treatment. We keep it confidential and handle it as described in our Privacy Policy.
Please arrive 10 minutes before your first appointment.
You must give us complete and accurate information about your health, and tell us about any changes before each treatment. This includes pregnancy, allergies, recent surgery, skin conditions, high or low blood pressure, heart conditions, diabetes, and any medication or supplements you take.
We may decline, postpone or change a treatment if we believe it is not safe or suitable for you. If we do this before the treatment starts, we will refund anything you have paid for it.
Please tell your practitioner straight away if you feel unwell or uncomfortable at any point. You can stop a treatment at any time.
Anyone under 18 must be accompanied by a parent or guardian, who must give consent and remain at the centre throughout the treatment.
Our prices are shown on our website or given to you when you book, and include VAT where it applies. The price confirmed at booking is the price you pay, unless you change the treatment.
Payment is due at the centre on the day of your treatment, unless we have agreed otherwise. We accept cash and card payments.
We will provide our treatments with reasonable care and skill. If a treatment is not provided with reasonable care and skill, tell us as soon as possible. We will offer to repeat it or put it right at no cost, or, if that is not possible, give you a full or partial refund.
This is a summary of your rights under the Consumer Rights Act 2015. For more information, visit Citizens Advice at citizensadvice.org.uk or call 0808 223 1133.
Where we supply herbal oils, supplements or other products, please follow the instructions given and check the ingredients for anything you are allergic to. Speak to your GP or pharmacist before using them if you are pregnant, breastfeeding or taking medication.
We want our centres to be safe and respectful for clients and staff. We may refuse or stop a treatment, without refund, if a client behaves in an abusive, threatening or inappropriate way, or appears to be under the influence of alcohol or drugs.
Please look after your personal belongings during your visit. We are not responsible for loss of or damage to belongings, unless it is caused by our negligence.
If you are unhappy with any part of our service, please tell the centre you visited by phone, WhatsApp, in writing, or in person. You can also use the contact form on our website. We aim to acknowledge complaints within 3 working days and respond in full within 14 days.
If we cannot resolve your complaint, you may contact Citizens Advice for guidance on your options.
Our website gives general information about Ayurveda and our treatments. It is not medical advice and should not be relied on to diagnose or treat any condition.
We try to keep the website accurate and available, but we do not guarantee that it will always be error-free or uninterrupted. You must not misuse the website, for example by introducing viruses, trying to gain unauthorised access, or copying content in bulk.
Our website may link to other websites, such as WhatsApp and Google Maps. We are not responsible for their content.
The text, images, logos and design of our website belong to Marx Ayur or are used with permission. You may view and print pages for personal use, but you may not copy, reproduce or use them commercially without our written permission.
We are responsible for the loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under English law.
We are not responsible for loss or damage caused by information you did not give us about your health, or by not following the aftercare advice we give you. We only provide our services for personal use, and are not liable to you for any loss of profit or business.
We use your personal information as described in our Privacy Policy.
We may update these terms from time to time. The version on our website on the date you book applies to that booking. The date at the top shows the latest version.
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.
For any questions about these terms, contact the centre you dealt with or use the contact form at marxayur.com.